Archive for June, 2010

Increasing Your Email Open Rates!

Tuesday, June 15th, 2010

     I have been experimenting a lot recently with open rates. After all, what good is going to the effort of collecting 10,000 emails if only 300 people read them?

  1. Subject lines are critical

    For example, the first of our loyalty program eblasts contained the promise of entertainment in the headline.

  2. The Funniest Golf Video Ever(You can see a sample by signing up here free http://www.legendaryloyalty.com/ e-mail will come in your in box)
    This resulted in open rates 200-300% higher than a normal, but boring specials e-blast. Open rates live and die on the subject line, so make yours Legendary!
  3. Make Your Content Viral Friendly Entertaining, engaging content like we include in every Loyalty Program blast will get passed around at astonishingly higher rates! More pass around means more traffic and it comes with the healthy endorsement of a friend, who thinks this is worth reading!
    The second reason that the open rates were high is because the content was entertaining. The e-mail got opened more than once and got passed around to thousands of additional people as readers shared it with their friends. You simply don’t get that type of response from the typical canned, generic looking golf offers, most web companies provide.

     

  4. You Must Test e-mails in a Spam Filter First

    All out bound e-mails should be run through a spam filter first to check if it will pass. While by no means foolproof, if it fails because you are using SPAM trigger words like FREE you can change them to friendly words like complimentary.

  5. Ask Your Reader To Help

    One of the simplest ways to increase your open rates is to ask your reader to add you to their preferred e-mail lists so your e-mail does not get stuck in their spam folder. But it doesn’t end there, you should also end each e-mail by asking them to pass it along to a friend. Just the suggestion dramatically increases pass around rates and therefore open rates.

  6. Always Change Your Approach to Keep It FRESH!

    Variety is the spice of life, YET the typical club sends the same type of e-mails week after week, which quickly turns people off. You have to keep readers on their toes by mixing it up so they open your e-mail just to see what you are doing this week!

    That’s why our Legendary Loyalty program is such a winner, no two weeks are the same. It’s a great mix of videos, audios, contests, pdf downloads, anecdotes about famous players, jokes and much more. All aimed at increasing open rates, driving traffic, building database and You could do all this on your own, but at $99 a month why bother? http://www.legendaryloyalty.com/

What’s Really Killing Golf!

Tuesday, June 15th, 2010

If you saw the year to date participation figures in Golf Business Magazine recently you should have cause for alarm! Yes, I know the winter was bad, the economy is bad and discounting is hurting everyone but that’s not the real reason the golf business is in the toilet!

Today I went to 10 random golf websites, not one had a blog, not one was Tweeting and only one had a Facebook page.

So I kept surfing, eventually, after another 15 minutes I did find a couple of clubs that had all three. None had been updated recently thereby missing the whole point of the social media revolution. For that’s what it is my friends a revolution, people today, (under 40) just don’t get information the same way we did!

Even my own clients often give up blogging and tweeting before they really start. Too busy, no immediate feedback, not that type of club, take your pick of excuses…

Then of course you have the big management companies, who are simply scared of social media! What if people bad mouth a course or insult a staff member? What, no control, no way! All tweets will go to corporate first to make sure the spelling is correct, blogging will be done from a central location and in corporate speak only!

But the golf industry’s general disregard for social media is only a small part of a MUCH bigger problem.




I just came out with a killer loyalty program. Open rates and pass around on our first e-mail where staggering, in some case 300-400% higher than normal. Can you really afford to IGNORE those kinds of numbers? I hope not, go ahead and sign up now its $99 a month and all you have to do is send me a picture and a logo… That’s it, you’re done, a years worth of contests, downloads, data building campaigns, viral campaigns and entertainment for your customers, DONE!

http://www.LegendaryLoyalty.com

BUY NOW, cancel any time… reap the rewards forever!


The time it takes to play is a problem; a big problem that most owners agree has to be tackled… Personally I have rarely, in thirty years, seen a ranger demand the group behind be allowed to go through or heaven forbid they actually throw someone of the course, for playing quicker than wounded snail!

We could talk about sales training, I frequently do. It’s something they do in just about every industry, especially industries that compete with us like professional sports (entertainment) but I have NEVER, been to a club where a professional sales system was in place (other than a couple I put in) or where sales training of any kind was even considered.

Because no club actually invests time or effort in sales training the industry as a whole is sadly lacking in professional sales people. The very people we need to grow memberships, book events and sell tee times. But even this is just another symptom in a far bigger problem.

I know people are busy. I know they are short staffed, I know money is tight and I know it’s hard out there but the real reason golf is in the hole is apathy. There I said it.

APATHY

Apathy to change, apathy to marketing, apathy to sales training, apathy to social media and apathy to new technology or even new ideas!

If we want to grow golf again the industry has to be:

More open to change
More open to adopting new technology
More open to marketing aggressively
More open to professional sales
More proactive in fixing problems like slow play
Less up tight about typos in an e-mail and more
proactive in providing entertainment for our
customers!

Think I’m wrong? Then go ahead and flail me in the discussion forum here (best place) or e-me, all responses will be posted!